The Water & Sewer department keeps clean water flowing into Pleasant Hill homes and wastewater flowing out. Rates and billing are handled by the Village Office. Service line, pressure, and outage issues go to the Service Department.
What We Handle
Drinking Water
Clean, tested water delivered to every Pleasant Hill home.
Wastewater & Sewer
Sewer collection and treatment for the whole village.
Service Line Issues
Low pressure, water main breaks, or service interruptions.
Meter Reads & Billing
Meters read regularly. Billing handled at Village Office.
Looking for rates and billing details?
All water, sewer, and refuse rates plus the bi-monthly billing schedule live on one Utility Billing page.
Resources
Frequently Asked Questions
How is my water bill calculated?
Bills are sent every two months and include a minimum charge plus per-1,000-gallon rates for water and sewer, capital improvement fees, and refuse. Full breakdown is on the Utility Billing page.
What is the Consumer Confidence Report?
It is an annual water quality report Pleasant Hill is required to publish. It tells you what is in your drinking water and where it comes from. The latest two years are linked above.
I have low water pressure or no water. Who do I call?
Call the Service Department at 937-676-3241. After hours, leave a message and the on-call team will respond.
How do I start, stop, or change service?
Use the Utility Service Request form online. Tenants pay a $250 deposit refunded when the account is closed in good standing.
Water & Sewer FAQs
How do I start or stop water and sewer service?
Use the online Utility Service Request form, or contact the Utility Clerk at 937-676-3321.
How do I start, stop, or change service?
Use the Utility Service Request form online. Tenants pay a $250 deposit refunded when the account is closed in good standing.
How is my water and sewer bill calculated?
Two parts. A flat Capital Charge ($15 water plus $22 sewer per billing cycle) plus a usage charge based on your metered use. Full rates are on the Utility Billing page. See Ordinance 1130, Water Rates.
How is my water bill calculated?
Bills are sent every two months and include a minimum charge plus per-1,000-gallon rates for water and sewer, capital improvement fees, and refuse. Full breakdown is on the Utility Billing page.
I have low water pressure or no water. Who do I call?
Call the Service Department at 937-676-3241 during business hours. For an after-hours emergency, call 911.
Is the Village’s water safe to drink?
Yes. The Village publishes an annual Consumer Confidence Report covering testing and standards. The CCRs are linked on the Water & Sewer page.
What do I do if I see a water main break?
Call the Service Department at 937-676-3241. After hours, call 911 if it is flooding or a public safety hazard.
What is the Consumer Confidence Report?
It is an annual water quality report Pleasant Hill is required to publish. It tells you what is in your drinking water and where it comes from. The latest two years are linked above.
What’s a Consumer Confidence Report (CCR)?
It is the annual water quality report the Village is required to publish. The most recent CCRs are on the Water & Sewer page.