Use this form for any utility service change in Pleasant Hill, whether you are starting service at a new address, updating account details, or ending service when you move out. The form adapts to ask only the questions that apply to your request.
When To Use This Form
- New service: starting service at a Pleasant Hill address (new resident or transfer).
- Change service: updating mailing address, phone, email, or account holder name.
- End service: closing your account when you move out.
To set up automatic bank draft (ACH), use the separate ACH Agreement form instead.
Submit Your Request
Pick what you need below and the form will adjust to ask for the right info.
Need help?
Call the Village Office at (937) 676-3321 if you have questions or would rather request changes by phone.
Start, Change, or End Service FAQs
How do I change my mailing address on the account?
Use the online Utility Service Request and select “Change Service.”
How do I set up ACH auto-pay?
Fill out the ACH Agreement form on the Utilities page. The Village will contact you to collect your bank info securely by phone.
How do I start utility service?
Fill out the online Utility Service Request and select “New Service.” The Village will follow up to schedule your meter read.
I’m moving. How do I end service?
Fill out the online Utility Service Request and select “End Service” before your move-out date.
What if there isn’t enough money in my account when ACH drafts?
A $30 returned check fee will be added to your account.
When does ACH draft from my account?
On the 15th of each billing month (Jan, Mar, May, Jul, Sep, Nov).